We’re a small team and we read everything. Email us and we’ll get back to you within two business days.
Common questions
How do I manage or cancel my subscription?
Subscriptions are handled entirely by Apple. On your iPhone, open Settings → your name → Subscriptions → Orla to change your plan, turn off auto-renewal, or cancel. Cancelling stops future charges; your access continues until the end of the period you’ve paid for.
I subscribed but the app isn’t unlocked
On the subscription screen, tap Restore Purchases. If that doesn’t resolve it, make sure you’re signed in to the same Apple ID that made the purchase, then email us.
How do I delete my data?
In the app: Settings → Delete all my data. This permanently removes everything the app holds. Deleting is not reversible — and we can’t restore your records for you, because we never had them: your data lives on your device, not on our servers.
How does Orla use Apple Health?
Only if you give permission, and read-only: Orla displays wrist temperature, heart rate variability, sleep, and heart rate alongside what you’ve logged. It never writes anything to Apple Health, and never stores or transmits Health data. You can change permissions any time in iOS Settings → Privacy & Security → Health → Orla.
Where can I read about privacy?
The full policy is at legal.tjbventures.ai/privacy.html, and the plain-language disclaimer at legal.tjbventures.ai/disclaimer.html. The short version: no ads, no data selling, no third-party analytics, and your health entries stay on your device.
Something is broken
Email us with your device model, iOS version, and what you were doing when it happened. Screenshots help enormously. We take bugs seriously — especially anything touching your records or your export.